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Category - Sales Operations


Accounts Receivable- Who’s responsible for it?

Over the years I have seen everything when it comes to accounts receivables and collecting past due invoices. I have worked for companies where it was the sole responsibility of an accounting resource in a corporate office hundreds of miles away. All the way to collections being the responsibility of the calling outside sales person …


Trust, how do you build that into your operations?

I recently met with the President/CEO and a Director of a local non-profit organization in my community. This organization has been in existence for approximately 40 years and makes a huge impact in the the community. They offer a variety of services such as, programs for kids, family services,  elderly care programs, healthcare services, workforce …


Poor service. Don’t accept it.

On a recent vacation with my family, I received a call from our “security service” provider. Unfortunately the call went to my voice mail since we were in an area that I didn’t hear it ring. We were at the “happiest place on earth”. Later that evening when I realized I had the voice mail, …